Image of re-imagined hospital waiting room

About

Hello! I’m a Service Designer passionate about transforming healthcare experiences through human-centered design. With extensive experience across industries, I focus on creating meaningful solutions that improve care delivery and patient well-being.

As part of Across RCA, my team and I explored how healthcare environments, especially patient waiting rooms as it plays a crucial role in shaping patient experiences. Through Project Nexus: Patient Waiting Room, we aim to enhance efficiency, comfort, and engagement in these spaces, ensuring a seamless experience for both patients and caregivers.

My work focuses on reimagining Health, Education and Government Systems by integrating design thinking, behavioural insights, and digital innovation to create more patient/public-centric services.

If you work in or are interested in improving of such experiences, We should connect!